Terms and Conditions
Last updated: August 2026
1. Scope
These Terms and Conditions apply to purchases made through the Goodolia online store between:
Mahdi Mirzaie – Goodolia
Werner-Seelenbinder-Straße 13
14770 Brandenburg an der Havel
Germany
Email: info@goodolia.com
WhatsApp: +49 176 83477159
and our customers.
For consumers, mandatory consumer protection laws remain unaffected by these Terms and Conditions.
2. Products and Product Information
Goodolia sells practical home and kitchen products through its online store.
We make reasonable efforts to describe and display our products accurately.
Minor differences in colour or appearance may occur due to screen settings, lighting, manufacturing tolerances, or other technical reasons, provided that such differences do not affect the customer’s statutory rights.
The essential characteristics of each product are described on the respective product page.
3. Prices
All prices displayed in our online store are stated in Euro (€).
Goodolia applies the small business regulation pursuant to § 19 UStG. VAT is therefore not shown separately.
Any applicable shipping costs are displayed separately before the customer submits the order.
The total price payable is shown during checkout before the order is placed.
4. Ordering Process and Conclusion of Contract
Customers can select products and add them to their shopping cart.
Before submitting the order, customers have the opportunity to review and correct the products selected, quantities, billing and shipping information, and other order details.
By clicking the final order button, the customer submits a binding offer to purchase the products contained in the order.
An automatically generated confirmation that we have received the order does not necessarily constitute acceptance of the customer’s offer unless expressly stated otherwise.
The contract is concluded when Goodolia accepts the order, for example by sending an order acceptance or shipping confirmation, or by dispatching the goods.
The exact wording and function of the checkout process may depend on the selected payment method.
5. Payment Methods
Available payment methods are displayed during checkout and may include:
PayPal
Credit or debit card
Stripe-supported payment methods
Direct bank transfer
Other payment methods displayed during checkout
Depending on the selected payment method, payment may be processed by an external payment service provider.
Unless otherwise stated, payment is due upon conclusion of the contract.
6. Shipping from Germany
All Goodolia customer orders are shipped from Germany.
Customer orders are not shipped directly from China or other overseas suppliers.
We currently deliver within Germany and selected EU countries.
Available delivery destinations and any applicable shipping costs are displayed during checkout.
7. Processing and Delivery Times
Orders are usually processed within 1–2 business days after payment confirmation.
Estimated delivery times are generally:
Germany: approximately 2–4 business days
Other EU countries: approximately 3–7 business days
Delivery times may vary due to the destination, carrier, public holidays, weather conditions, or other circumstances outside our reasonable control.
Statutory customer rights relating to delivery remain unaffected.
8. Delivery and Transfer of Risk
For consumers, the risk of accidental loss or accidental deterioration of the goods generally remains with Goodolia until the goods are delivered to the customer or to a third party designated by the customer, subject to applicable statutory provisions.
Customers are requested to inform us if a shipment arrives visibly damaged so that we can investigate the matter with the shipping provider.
Failure to report visible transport damage immediately does not affect the customer’s statutory rights.
9. Right of Withdrawal
Consumers generally have a statutory 14-day right of withdrawal for distance contracts, subject to statutory exceptions.
Detailed information regarding the right of withdrawal, return procedure, return costs, refunds, and applicable exceptions is provided in our Refund & Returns Policy / Withdrawal Information.
All Goodolia returns are handled within Germany.
Customers are not required to return products to China or any other overseas supplier.
10. Defective or Incorrect Products
Customers have statutory rights if goods are defective or do not conform to the contract.
If you receive a defective, damaged, or incorrect product, please contact Goodolia so that we can investigate and resolve the issue.
For faster processing, we may ask you to provide your order number, a description of the issue, and, where appropriate, photographs of the product or packaging.
Providing photographs does not limit any mandatory statutory consumer rights.
11. Statutory Warranty Rights
The statutory rights relating to defects in goods apply.
Nothing in these Terms and Conditions is intended to exclude or improperly restrict mandatory rights available to consumers under applicable German or EU consumer protection law.
Any additional commercial guarantee offered for a particular product will be stated separately and does not affect statutory rights.
12. Returns
Returns following a valid withdrawal or in connection with applicable statutory rights are handled in accordance with our Refund & Returns Policy.
Our return address is located in Germany:
Goodolia – Mahdi Mirzaie
Werner-Seelenbinder-Straße 13
14770 Brandenburg an der Havel
Germany
Please refer to our Refund & Returns Policy for details regarding withdrawal, return deadlines, return shipping costs, refunds, and statutory exceptions.
13. Liability
Goodolia is liable without limitation where liability is mandatory by law, including in cases of intent and gross negligence and for injury to life, body, or health.
For other cases, liability is governed by applicable statutory law.
Nothing in these Terms and Conditions excludes or restricts liability where such exclusion or restriction would be prohibited by law.
Mandatory consumer protection rights remain unaffected.
14. Customer Service
If you have questions about an order, product, payment, delivery, return, or complaint, you can contact us at:
Email: info@goodolia.com
WhatsApp: +49 176 83477159
15. Data Protection
Personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).
Please refer to our Privacy Policy for further information about how personal data is processed.
16. Applicable Law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For consumers, this choice of law does not deprive them of mandatory consumer protection provisions that would apply under the law of the country in which they have their habitual residence.
17. Consumer Dispute Resolution
Goodolia is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
18. Changes to These Terms
We may update these Terms and Conditions where necessary, for example due to changes in our services, business operations, or applicable law.
The Terms and Conditions applicable to an order are generally those in effect at the time the order is placed.
Changes made after an order has been concluded do not retroactively alter the agreed terms of that order unless permitted by law or expressly agreed with the customer.
19. Contact Information
Goodolia – Mahdi Mirzaie
Werner-Seelenbinder-Straße 13
14770 Brandenburg an der Havel
Germany
Email: info@goodolia.com
WhatsApp: +49 176 83477159