Refund & Returns Policy
At Goodolia, we want our return and refund process to be clear and transparent. All returns are handled within Germany.
1. Right of Withdrawal
If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision with a clear statement before the withdrawal period expires.
You can contact us at:
Goodolia – Mahdi Mirzaie
Werner-Seelenbinder-Straße 13
14770 Brandenburg an der Havel
Germany
Email: info@goodolia.com
WhatsApp: +49 176 83477159
You may contact us by email or use the model withdrawal form provided below.
2. Returning Your Order
After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the day on which you informed us of your withdrawal.
Returns are sent to our return address in Germany:
Goodolia – Mahdi Mirzaie
Werner-Seelenbinder-Straße 13
14770 Brandenburg an der Havel
Germany
Customers are not required to return products to China or any other overseas supplier.
3. Return Conditions
You may inspect and handle the product as you would reasonably be allowed to do in a physical store.
You are only responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Whenever possible, please return the product with its accessories and original packaging. The absence of the original packaging does not, by itself, exclude your statutory right of withdrawal.
4. Return Shipping Costs
For a standard withdrawal, you are responsible for the direct cost of returning the goods, unless otherwise required by law.
Goodolia will cover the appropriate return costs if the goods delivered are defective, damaged upon delivery, or incorrect and Goodolia is legally responsible for the issue.
Please contact us before returning a defective, damaged, or incorrect item so that we can provide the appropriate instructions.
5. Refunds
If you withdraw from your purchase, we will refund the payments received from you, including the cost of our least expensive standard delivery option.
Additional delivery costs resulting from your choice of a more expensive delivery method than our standard delivery option are not refundable to the extent permitted by law.
The refund will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.
6. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply in certain cases provided by law.
This may include, for example, sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Other statutory exceptions may also apply depending on the type of product.
Your statutory rights regarding defective goods remain unaffected.
7. Damaged, Defective or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
To help us resolve the issue efficiently, please provide, where possible:
Your order number
A brief description of the issue
Photos of the product and packaging
We will review the issue and provide you with the appropriate solution.
8. Model Withdrawal Form
If you wish to withdraw from your purchase, you may use the following form. Use of this form is not mandatory.
To:
Goodolia – Mahdi Mirzaie
Werner-Seelenbinder-Straße 13
14770 Brandenburg an der Havel
Germany
Email: info@goodolia.com
I/We hereby give notice that I/We withdraw from my/our contract for the purchase of the following goods:
Goods: ______________________________
Ordered on: _________________________
Received on: ________________________
Name of consumer(s): _______________
Address of consumer(s): _____________
Date: _______________________________
Signature (only if submitted on paper): __________________
9. Contact
If you have any questions about a return, withdrawal, damaged product, or refund, please contact us:
Email: info@goodolia.com
WhatsApp: +49 176 83477159
All Goodolia returns are handled within Germany.